M11 – M11 Industrial Operation and Maintenance Manual

Owner’s Warranty Responsibilities

As the off-road diesel engine owner, you are responsible for the performance of the required maintenance listed in your Cummins Operation and Maintenance Manual. Cummins recommends that you retain all receipts covering maintenance on your off-road diesel engine, but Cummins cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.

You are responsible for presenting your off-road diesel engine to a Cummins dealer as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days.

As the off-road diesel engine owner, you should also be aware that Cummins may deny you warranty coverage if your off-road diesel engine or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications.

Your engine is designed to operate on diesel fuel only. Use of any other fuel may result in your engine no longer operating in compliance with California’s emissions requirements.

If you have any questions regarding your warranty rights and responsibilities, you should contact Cummins Customer Assistance Department at 1-800-343-7357
(1-800-DIESELS) or the California Air Resources Board at 9528 Telstar Avenue, El Monte, CA 91731.

Prior to the expiration of the applicable warranty, Owner must give notice of any warranted emission control failure to a Cummins distributor, authorized dealer or other repair location approved by Cummins and deliver the engine to such facility for repair. Repair locations are listed in Cummins United States and Canada Service Directory.

Owner is responsible for incidental costs such as: communication expenses, meals, lodging incurred by Owner or employees of Owner as a result of a warrantable failure.

Owner is responsible for business costs and losses, “downtime”
expenses, and cargo damage resulting from a warrantable failure. CUMMINS IS NOT RESPONSIBLE FOR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDE BUT ARE NOT LIMITED TO FINES, THEFT, VANDALISM OR COLLISIONS.

Replacement Parts

Cummins recommends that any service parts used for maintenance, repair or replacement of emission control systems be new, genuine Cummins or Cummins approved rebuilt parts and assemblies, and that the engine be serviced by a Cummins distributor, authorized dealer or the repair location approved by Cummins. The owner may elect to have maintenance, replacement or repair of the emission control parts performed by a facility other than a Cummins distributor, an authorized dealer or a repair location approved by Cummins, and may elect to use parts other than new genuine Cummins or Cummins approved rebuilt parts and assemblies for such maintenance, replacement or repair; however, the cost of such service or parts will not be covered under this emission control system warranty.

Cummins Responsibilities

Repairs and service will be performed by any Cummins distributor, authorized dealer or other repair location approved by Cummins using new, genuine Cummins or Cummins approved rebuilt parts and assemblies. Cummins will repair any of the emission control parts found by Cummins to be defective without charge for parts or labor (including diagnosis which results in determination that there has been a failure of a warranted emission control part).

Emergency Repairs

In the case of an emergency where a Cummins distributor, authorized dealer, or other repair location approved by Cummins is not available, repairs may be performed by any available repair location using any replacement parts. Cummins will reimburse the Owner for expenses (including diagnosis), not to exceed the manufacturer’s suggested retail price for all warranted parts replaced and labor charges based on the manufacturer’s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate. A part not being available within 30 days or a repair not being complete within 30 days constitutes an emergency. Replaced parts and paid invoices must be presented at a Cummins authorized repair facility as a condition of reimbursement for emergency repairs not performed by a Cummins distributor, authorized dealer, or other repair location approved by Cummins.

Warranty Limitations

Cummins is not responsible for failures resulting from Owner or operator abuse or neglect, such as: operation without adequate coolant, fuel or lubricants;
overfueling; overspeeding; lack of maintenance of lubricating, cooling or air intake systems; improper storage, starting, warm-up, run-in or shutdown practices.

The manufacturer warrants to the ultimate purchaser and each subsequent purchaser that the engine is designed, built, and equipped so as to conform with all applicable regulations adopted by the Air Resources Board, and that it is free from defects in materials and workmanship which cause the failure of a warranted part.

Any warranted part which is not scheduled for replacement as required maintenance, or which is scheduled only for regular inspection to the effect of “repair or replace as necessary” is warranted for the warranty period.

Any warranted part which is scheduled for replacement as required maintenance is warranted for the period of time prior to the first scheduled replacement point for that part.

The owner will not be charged for diagnostic labor which leads to the determination that a warranted part is defective, if the diagnostic work is performed at a warranty station.

The manufacturer is liable for damages to other engine components caused by the failure under warranty of any warranted part.

Cummins is not responsible for failures resulting from improper repair or the use of parts which are not genuine Cummins or Cummins approved parts.

These warranties, together with the express commercial warranties and emission warranty are the sole warranties of Cummins. There are no other warranties, express or implied, or of merchantability or fitness for a particular purpose.

Last Modified:  14-Oct-2003